No-one actually cares.
I was in the middle of watching a movie. My wife handed me the phone. It was Telstra, our home phone and internet provider. They were kindly ringing me to make sure I had the best products and services to suit my needs. How kind.
After a good 10 to 15 minutes of mucking around asking me about all of my electronic habits and inspecting my previous bills, the kind gentleman decided to offer me a “T-Hub 2”, a kind of handsfree home phone with a tablet combined.
“How on earth did you conclude that that would be a suitable product for me based on ANYTHING I said to you?” I enquired.
He mumbled some more incoherent nonsense about benefits that I had clearly stated were of no interest already, and I enquired as to whether the device was free.
No, it would cost me an EXTRA $50 per month.
So to be clear, I had explained that I never used my land line, I only had it because I was unable to get Naked DSL where I lived, I owned an iPhone 5 on an UNLIMITED cap so we used that to make ALL outbound calls, and a bit of Skype. We also owned 3 iPads, 2 other iPhones, a PC and a MacBook Air.
“You can’t walk around the back yard with the MacBook” the helpful phone person pointed out. I reminded him again of the iPads I already owned.
I realised my suspicions were right all along. He didn’t love me or care about me. His company didn’t care about me either. They had employed some people to try to extract more money from me buy trying to sell me something I had no call for at all.
I vowed after that call that the next business I started would have a special motto: “Actually Care”.
No-one actually cares. Well, that’s not true. It’s just rare.
The world is cluttered with people trying to work out how to get my money off me. If I ever meet someone who ACTUALLY CARES about me, I am only too desperate to hand them my money in exchange for their taking care of my needs.